Returns & warranty policy

Last updated: 21 October 2026

To protect both of us, inspecting your order when you pick it up is the only moment to refuse it. Take your time to check it carefully before you pay.

1. Inspect your order at pickup, before paying

When you collect your order from the delivery office or the courier, open it and make sure that:

  • It is the product you ordered (model, brand, colour)
  • It is intact: no cracks, scratches or signs of impact
  • It works: switch it on or try charging if possible
  • All accessories are in the box

2. If the item is faulty or broken

Refuse the delivery and pay nothing, then contact us. We will send you a working item, or cancel the order if you prefer, and we pay the delivery costs.

3. After pickup and payment

Once you have received and paid for your order, items cannot be returned or exchanged, whether for a fault or breakage not found during inspection, or for a change of mind. Please check your order carefully before paying.

4. Warranty

Our products are guaranteed for 1 month from delivery against manufacturing defects that appear with normal use. During that time we repair or replace the item.

The warranty does not cover:

  • Breakage or damage from drops or impacts
  • Damage from liquids or extreme heat
  • Misuse, or use with an incompatible charger or device
  • Products opened or repaired outside our store
  • Normal wear (for example battery capacity decreasing over time)

5. How to contact us

  • Call us on 0784 66 35 88 or message us on WhatsApp
  • Send your order number (starting with TN-) and photos of the item and the problem